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Service Agreements

Service Agreements

Take Advantage of an Oerlikon Metco Service Agreement! An Oerlikon Metco service agreement is the ultimate in peace of mind! Not only could you have unprecedented access to our global support network of highly-qualified and experienced thermal spray specialists, but you can also benefit from priority support, and discounts. Let us customize a service agreement that’s just right for your needs!

Your Benefits Could Include

  • Priority access to our Technical Customer Support Hotline and other Metco internal resources with defined maximum initial response time
  • Fixed price, pre-scheduled calibrations
  • Fixed price, pre-scheduled preventive maintenance
  • Priority access to field service engineers for breakdown support, which may be at discounted hourly rates
  • Discount on spare parts and reduced lead time on critical spare parts
  • Predictable field service engineer travel expenses with ‘lump-sum’ travel options
  • Discounted training on thermal spray technology, equipment operation and/or equipment maintenance
  • Remote diagnostics beyond your equipment warranty

Our Offering

No Contract

Basic Contract

Advanced Contract

During Warranty

Support Hotline Response Time

best effort

8 h max

3 h max

3 h max

Calibrations

list price

fixed price

fixed price

fixed price

Preventive Maintenance

list price

fixed price

fixed price

fixed price

Breakdown Support

list price

list price

discounted

included

On-Site Service Technician Availability

best effort

best effort

on-site commitment

on-site commitment

Spare Parts

list price

optional

included

included

Travel Lump-Suma

list price

included

included

included

Remote Diagnostics

not available

optional

optional

included

Customer Training

list price

list price

discounted

discounted

aExcludes airfare in some countries

Contact us