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Vacancies IT Country Manager
Surface Solutions – Balzers Industrial Solutions | Sint-Truiden

Job Description


Job Title: IT Country Manager

Supervisor: Regional head of IT EMEA/APAC


Supervises: Represent country sites as part of the regional IT organization; supervises related helpdesks, manage local sites and teams


Job Summary
• Functioning as a IT site manager for local sites, He is responsible:
a. to guarantee and operate the standard Group IT services for the locations,
b. to build up an optimized country IT organization across the current IT teams and functions,
c. to operate the local IT infrastructure and systems in an efficient and optimized way.
d. to implement Oerlikon IT strategies, policies and standards
• Acting as a country Helpdesk Manager, he is responsible to oversee timely delivery of quality technical support to internal customers, to manage help desk personnel and develop policies and procedures governing how to troubleshoot IT issues.
• As a coordinator for the country, he is responsible to align and consolidate processes, applications and systems where possible. He interacts with business stakeholders.


Main Tasks / Responsibilities:
1. Manage and organize site-related IT projects
2. Plan, organize, control and evaluate IT operations for his sites
3. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
4. Design, develop, implement and coordinate systems, policies and procedures
5. Ensure that Group IT standards are implemented and respected
6. Audit sites and related systems and assess their outcomes
7. Identify problematic areas and implement strategic solutions in time
8. Preserve assets, information security and control structures
9. Handle annual budget and ensure cost effectiveness for all sites
10. Assist with ensuring continuous availability of IT services by effectively identifying user requirements and supporting them
11. Supervise and coordinate activities of help desk personnel for full country scope
12. Develop escalation and resolution procedures and ensure help desk personnel adhere to these procedures
13. Contribute and support development of Oerlikon global helpdesk ticketing processes and tools
14. Trains, coaches and mentors help desk personnel
15. Contribute and support implementation of regional organization and processes
16. Recommends and participates in activities related to regional organization


Job Description
Requirements: Qualifications & Experience
1. Good understanding of local business processes
2. Good experience in IT project management methods
3. Minimum 5 years experience in IT technology and helpdesk
4. Experience in ticketing system management and operation
5. Strong understanding of IT security management
6. Good experience in IT technology service operations and event
management
Skills
1. Very good understanding of IT Service Management and related activities
2. Good understanding of business processes and requirements in the
manufacturing and distribution operations
3. Ability to work and communicate at multiple level of the organization
4. Ability to interact with IT management in a strategic way, but equally
comfortable with details during execution.
5. Ability to handle multiple demands and competing priorities
6. Excellent collaboration, interpersonal and customer service skills
7. Good team management skills

Advertised Since
01/19
Agna Vrancken
Import as VCF

With your application you agree that your personal data for the purpose of personnel planning and the development of your career will be used by a third party employed by the OC Oerlikon Corporation. In line with the usage of these data access is granted for a third party outside the area of validity of the EG directive. We will take care that your rights according to EG guidelines will be granted within such a further use. Hereby we inform you that you have the right/request of information about the further use as well as about content and structuring of your personal data. You can recall your agreement at any time.

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