Lucas van der Merwe, CEO of Bächler Feintech, demonstrates on a model enlarged by a factor of five how the crown with the abutment is simply “clicked” into place on the implant. “Nothing wobbles here, there is no need for adhesive cream, the patient has no restrictions, and of course nothing is visible. Do you still remember that television commercial from the 80s: ‘So that your bite will remain strong in the future?’ I guarantee you’ll be able to bite a lot harder with this. And you can do it at least two million times.”
Behind this promise and the confidence with which it is expressed are a great deal of high technology, experience and passion – and an unconditional demand for quality. In fact, that word comes up often in this conversation. Before Lucas van der Merwe joined the precision mechanics company with its rich tradition, he managed projects for large corporations and, fascinated by the subject of quality management (QM), engaged in further training to become a leading QM auditor.
“We are a Center of Excellence and strategic supplier for our largest customers, most of whom are in the medical and dental industries. This means that we need to pay attention to extremely good process quality and documentation. Quality, transparency and trust form the basis for long-term customer relationships like this. And I am proud that these things also characterize our relationship with our employees,” he says.