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Customer support expanded by consulting

Remscheid/Baroda, India, August 17, 2010 – Since the end of last year, the Oerlikon Barmag Service Station in Baroda has been offering intensive consulting services for its customers with regard to production processes.

During the two- to three-day visits, process, electrical and mechanical engineers check the customers’ facilities from the ground up. Following this, the Oerlikon Textile India specialists provide information on how to improve processes, on how to increase productivity and on how to maintain and service the systems. Oerlikon Barmag’s Service Manager, Marcel Bornheim, has a positive outlook for the service: “Ten customers have already received reports on how they can achieve improvements to their systems and operations. We achieve the best results through the intensive collaboration with, and by, our customers’ managements, production heads and the maintenance units.”

The new service has clearly hit the mark as the next ten customer visits have already been scheduled. Oerlikon Barmag maintains a service station in Baroda, India, for 15 years, herewith acting upon the company's maxim to be nearby its customers.

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