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Technical Services

A global service network and hotline support around the clock: we offer the optimum prerequisites for finding solutions to the challenges you face.

Wherever you are – support around the clock

Supported by our skilled experts, over 300 experienced service engineers are on hand to assist you in pursuing your goal of efficient production without delay.

Technical support

You need help? Just contact your trusted service office. In most cases we will analyse and solve your problem over the phone or by remote access to your system. If necessary we will involve our R&D and quality assurance specialists.

They will be available to you as quickly as our latest technology and equipment. And in urgent cases we’ll be there in a flash, because we are represented in all key textile markets. That’s why we are the market leader.

24/7/365 hotline: always there for you

24/7/365 hotline: always there for you

Your time is precious, so you can reach us instantly, around the clock, around the world, 365 days a year. You’ll find your special regional emergency service hotline and our central hotline number on our website. It’s your direct link to immediate assistance.

Remote solutions

Are you familiar with the benefits of our remote diagnostic services? Remote electronic access to your systems permits fast process monitoring and online analysis for swift problem solutions, data protection included. Online updates and upgrades for optimisation can be integrated quickly.

But that’s not all. You also save on travel and staff expenses. There are many reasons why our customers are finding this service increasingly attractive. Talk to us!

Made-to-measure repair services

We’ll give you made-to-measure repair services, ranging from a repair kit to self-help to on-site repair by our trained specialists using special equipment. To minimise repair times, we offer a replacement-repair service for many parts.

You receive qualified logistical support for this, because in many cases we can fetch your parts promptly if a consignment doesn’t meet your request.

Unique global network of service stations

We have a global set-up with a unique network of service stations in your vicinity in all key textile markets and service partners who speak your language.

Our network is growing continuously and currently comprises more than 18 service stations and offices as well as above 60 agencies worldwide.

Feedback or questions? Get in touch with us!

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