Remscheid/Zhejiang, China, December 15, 2010 - Indian Oerlikon Barmag customers have been utilizing it since the spring of this year: the Customer Support service shuttle, which allows customers to send machine parts to the service station in Baroda for servicing.
Since July 2010, this service has also been available to customers in China’s Zhejiang, Jiangsu and Fujian provinces. On a weekly basis, several trucks tour the three textile provinces transporting machine parts to and from the servicing stations free of charge. “Our philosophy is to be as close to our customers as we possibly can”, comments Marcel Bornheim, Service Manager at Oerlikon Barmag. “For this reason, we ask ourselves every day what we can do to make our customers’ lives that little bit more comfortable.” The collected parts are serviced at the service stations in Xiamen (Fujian) and Hangzhou (Zhejiang) and the returned to the customers with the service shuttle.
The intensive utilization of the new service reveals – as was previously the case in India – that customer proximity is very much a topic that is close to the hearts of yarn manufacturers.