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After sales

After sales

Axle and transmission re conditioning

The Service has the following aims:

  • To assure customers of Oerlikon Graziano availability for technical training in its products.
  • To assure support to customers for activities concerning specific problems in after sales.
  • To assure organizations with regard to customer complaints, transferring the information rapidly within Oerlikon Graziano in order to solve problems and grant the continuous improvement.
  • To offer customers a reconditioning service and setting-up of Oerlikon Graziano products out of warranty.

The following activities are carried out:

  • Servicing at the customer plant to analyse specific problems.
  • Analyses of customer complaints, providing the necessary information and the best solutions.
  • Axle and transmission reconditioning.
  • Realisation, production and updating of technical documentation relative to Oerlikon Graziano products (setting up and workshop handbooks, specific fixtures, suggested spare part lists, etc.).
  • Support activities of Oerlikon Graziano departments for products improvement.
  • Technical training given to the customers.

Warranty

  • Claims management
  • Warranty adjudication