Quality & Certificates Continuous improvement to operational excellence
Quality is comprehensively defined by Oerlikon and continually and systematically improved in all areas. Oerlikons understanding of quality is determined by the following four topics:
- Oerlikons working methods are highly process-oriented. The process definitions are determined by current and future needs of external and internal customers. Efficient and effective business processes are a cornerstone of the Oerlikon company philosophy. Process documentation, measurement of process efficiency, continuous training of the employees involved and internal and external audits ensure that these process definitions are followed and improved.
- All our units are ISO 9001-certified. Coating centers specialized in the coating of precision components also meet the QS-9000 quality standard or ISO/TS 16949.
Products and services
- For Oerlikon, quality means exceeding customer expectations and doing this in a profitable way. This is the basis for customer satisfaction. The objective is always the same: to offer high quality products and services tailored to the customer needs. Our employees and suppliers are always aware of this high expectation.
- An intense focus on Total Quality and a broad customer centric culture have allowed Oerlikon to set new world class standards in the areas of product reliability, process cycle times, quality and productivity. Oerlikon will continue to make use of breakthrough process improvement tools to continuously improve its capabilities to meet the customers' needs and to accelerate effectiveness.