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IT Service Manager (m/f/d) Global Digital Workplace

IT Service Manager (m/f/d) Global Digital Workplace

As IT Service Manager Global Digital Workplace, you contribute to the company’s success by assuring and improving quality, standards and business value of Digital Workplace services services on a global level.

This is a very exciting time to enter the company as we are currently implementing a global strategy for service management.

Reporting Line: Head of Global IT Service Management

Location: Pfäffikon/SZ, Switzerland or Remscheid, Germany (Homeoffice is possible)

Your Responsibilities

  • In this role you are responsible to manage the lifecycle of all Digital Workplace Services within Oerlikon IT
  • You consult and guide the IT team in choosing the right approach, IT architecture and IT service management processes to develop, operate and maintain all core business IT services
  • You act as key account manager for IT customers, Key-Users and the Business Process Consultants for the delivery, quality and innovation of Digital Workplace Services
  • You identify, define and assure required service quality with highest attention on user & customer experience, workforce efficiency and business value
  • You develop specifications, plans and roadmaps for Digital Workplace Services
  • You translate new and changed business requirements and processes into service requirements, specifications and projects
  • You define and implement IT Service Management (ITIL) best practices, policies and procedures to ensure adherence

Your Profile

  • Bachelor´s degree in Business Informatics / Business Administration or similar
  • You have at least 5 years’ experience in IT service management or Digital Workplace Services role in IT organizations of large and global engineering or industrial companies
  • Experience in project management and in management of external IT service and cloud providers
  • Profound ITIL knowledge (ITIL Intermediate or ITIL service manager/expert level) is required
  • Deep knowledge and experience in the management of global Digital Workplace Services, including Windows, Apple and virtual desktop environments for office and shop-floor (manufacturing) services.
  • Excellent customer and service orientation and attitude
  • You possess a high level of self-initiative and drive for introducing best practices and establishing new ways of working
  • You are willing to travel up to 40% within Europe and to the US, China and India
  • You have fluent language skills in written and spoken English and German

We offer

  • A greenfield to establish a modern and advanced IT Service Management for Oerlikon’s digital services
  • A global IT function operating with state of the art technologies
  • A very welcoming, supportive and collaborative team spirit
  • The opportunity to have a real impact and shape Oerlikons Global IT operating model
  • An open company culture and modern office facilities at the south shores of lake Zurich within 10 min walk to the train station Pfäffikon/SZ with direct connections to Zurich; the motorway Chur/Zurich within 5 min drive

Interested? Please apply on our career’s homepage:

Yvonne Cantarella, Recruiter

phone: +49 6142 6033 282

About us

Oerlikon is a global technology group with a clear mission: to become the leading provider of surface solutions, advanced materials and materials processing.

Oerlikon (SIX: OERL) engineers materials, equipment and surfaces and provides expert services to enable customers to have high-performance products and systems with extended lifespans.

Drawing on its key technological competencies and strong financial foundation, the Group is sustaining mid-term growth by executing three strategic drivers: addressing attractive growth markets, securing structural growth and expanding through targeted mergers and acquisitions.

A leading global technology and engineering Group, Oerlikon operates its business in two Segments – Surface Solutions and Manmade Fibers – and has a global footprint of more than 10 500 employees at 175 locations in 37 countries. In 2018, Oerlikon generated CHF 2.6 billion in sales and invested around CHF 120 million in R&D.