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ICT System Specialist

. We are looking for ICT System Specialist for Network Services _ WLAN to provide quality technical support to our internal users/customers.

Responsibilities

  • Responsible to investigate the effects of new software components and give recommendations regarding to the whole system.
  • Evaluate hardware, operating standards, communication and universal software.
  • Responsible to install, generate, edit, interact, test and share new operating, universal and standard software. 
  • Clarify and resolve faculty systems. Define and/or create system backup measures, checklist, change and problem management as well as regulations regarding backup and data backup.
  • Enhance installation and transfer processes and ensure there is a system documentation and guidelines are followed.
  • Assist, support and guide system developers and users regarding all the technical issues.
  • Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide & implement technically accurate solutions as per defined SLA.
  • Create standard procedures, escalation procedures and rules for workflow in case of an extraordinary measures (recovery/restart). Lead through the reconstruction and recovery measures.
  • Realize concepts for tuning up and performance tasks as well as for identification and remedying failure regarding to hardware, software and communication components.
  • Support continuous improvement plans through feedback or suggestions by customers to the appropriate internal team.
  • Must be willing to work in rotational shifts (AMER/APAC/EMEA).

Your Profile

Academic Qualifications, Certifications and Attributes:

  • Bachelor’s degree in computer science, IT or related discipline
  • Minimum 5 years of experience in Network Services
  • CCNP preferred or equivalent qualification
  • Excellent customer and service orientation approach to handle the technical problems
  • Excellent verbal and written communication
  • Problem Solving and Analytical Approach
  • Should possess high level of self-initiative attitude and drive to get things done within SLA/OLA.
  • Must be able to be willing to work in rotational shift environment (AMER/APAC/EMEA)
  • Willing to travel internationally up to 10 percent as when required

 Required Technical Skills:

  • Must have experience with Cisco Network Routing, Switching and Wireless LAN Controllers
  • Must have the knowledge and experience to design and support wireless voice and data networks Must demonstrate solid understanding of 802.11 protocols
  • Must have experience with Wireless survey tools (Ekahau preferred)
  • Must have experience. with predictive and physical survey techniques
  • Knowledge with AWS Networking is an advantage

About us

Oerlikon is a global technology group with a clear mission: to become the leading provider of surface solutions, advanced materials and materials processing.

Oerlikon (SIX: OERL) engineers materials, equipment and surfaces and provides expert services to enable customers to have high-performance products and systems with extended lifespans.

Drawing on its key technological competencies and strong financial foundation, the Group is sustaining mid-term growth by executing three strategic drivers: addressing attractive growth markets, securing structural growth and expanding through targeted mergers and acquisitions.

A leading global technology and engineering Group, Oerlikon operates its business in two Segments – Surface Solutions and Manmade Fibers – and has a global footprint of more than 10 600 employees at 179 locations in 37 countries and generated sales of CHF 2.3 billion in 2020.

Sustainability is a living principle for Oerlikon. See:
https://www.oerlikon.com/sustainabilityreport-2020/en/
#SustainableOerlikon #Sustainability #sustainabilityreporting

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