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Field Service Technician - Amherst NY

Field Service Technician - Amherst, NY

Hours: Monday through Friday; 8:00am - 5:00pm (*Overtime and alternate shifts as needed)

Individual will move, install, qualify and upgrade Oerlikon Balzers Physical Vapor Deposition (PVD) coating vessels, Pulsed Plasma Diffusion (PPD) systems, and all support systems (pretreatment, cleaning, post treatment) at end users sites. Perform advanced troubleshooting, diagnostics and calibration of vessels to effectively support operations


  • Americas travel (USA, Canada, Mexico, Brazil, Argentina) activity from 50% to 60% of the work time.
  • Occasional emergency service calls
  • Move, install, qualify and upgrade Oerlikon Balzers Physical Vapor Deposition (PVD) coating vessels, Pulsed Plasma Diffusion (PPD) systems, and all support systems (pretreatment, cleaning, post treatment) at end users sites
  • Perform advanced troubleshooting, diagnostics and calibration of Oerlikon Balzers vessels and support equipmentTrack and report equipment service and performance using reporting processes in Word, Excel, Navision, and Adobe.
  • Provide support to customers via telephone and computer to customers when in the office
  • Adhere to and enforce maintenance practices for coating equipment per Oerlikon Balzers Standards
  • Ensure good and open communication with Oerlikon Balzers Technical and Service Center (BTS)
  • Adhere to Oerlikon group Safety Rules.
  • Keep a clean, well-organized work area, including power alleys, support systems and equipment
  • Provide training for coating technicians in areas such as load building, batch-to-batch exchanges, and 80 batch maintenance
  • Exhibits a sense of urgency in their daily activities when the equipment within their facility is not capable of running production
  • Provide support to Inventory Control department
  • Answer technical questions for customers.
  • Assist with training of new service technicians
  • Maintain accurate business related travel expenses
  • Repair components for coating vessels

We expect

  •  2 year degree (AA) and/or relevant industry certification in an electro-mechanical discipline. Equivalent experience may be substitute.
  •  2+ years’ experience working with HVAC, vacuum technology, automotive, and/or industrial equipment repair
  •  Experience interpreting various mechanical and electrical schematics along with the ability to troubleshoot equipment using schematics
  •  Must be detailed-oriented with a strong work-ethic and a possess a sense of urgency to be successful
  •  Must be accessible 24 hours a day to respond to service emergencies which could lead to equipment failure/ downtime

We offer






About us

Oerlikon is a leading global technology Group, with a clear strategy of becoming a global powerhouse in Surface Solutions, advanced materials and materials processing. The Group is committed to investing in value-bringing technologies that provide customers with lighter, more durable materials that are able to increase performance, improve efficiency and reduce the use of scarce resources. A Swiss company with over 100 years of tradition, Oerlikon has a global footprint of over 15 000 employees at 186 locations in 37 countries and sales of CHF 2.85 billion. Sustaining growth and improving profitability in 2018: order intake to increase up to CHF 3.4 billion, sales to around CHF 3.2 billion, and the EBITDA margin to improve to around 15 % (after investments).

Oerlikon Balzers develops processes and systems for the coating of tools, components and decorative plastic elements. Comprising 106 locations in 34 countries, Balzers global network of coating centers is daily dedicated to further improving component performance and tooling productivity through coating technology. Join us and become a part of our future oriented, international team! We have a great benefits package including medical insurance, dental and vision, tuition reimbursement, health and wellness benefits, and 401(K).

Statement of Equal Opportunity/Affirmative Action: Oerlikon Balzers is an equal opportunity/affirmative action employer. It is the policy of Oerlikon Balzers to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status. Oerlikon Balzers is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of our company to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed. Further, it is our policy to provide reasonable accommodation for religious observers.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions. If you require an accommodation during the application process or for issues concerning Affirmative Action/Equal Employment Opportunity please contact Human Resources.