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Field Service Activities

  • Equipment/system installation, commissioning, training, acceptance at customer site or OM site
  • Equipment/system installation project management
  • Equipment/system maintenance, troubleshooting, calibration, repair and training at customer site or OM site
  • Phone and e-mail support to customers on equipment enquires
  • Handle customer quality complaints
  • Issue calibration certificate, service report

Internal customers Support (OM sales, project, customer service, distributors)

  • Equipment and technical training
  • Support for sales activities
  • Support on discover spare parts opportunities
  • Support on spare part identification, order numbers
  • Support on Custom clearance, provide products description
  • Support on quality complaints process, quality defects description
  • Support on equipment projects management, layout, integration, communication with customers

Miscellaneous

  • Installation materials, tools and measuring instruments management
  • Document/service report/certificate management
  • Spare parts/components packing and shipment

Exhibition support

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