Vacancies Customer Relationship Management (CRM) Manager (m/f) global
Surface Solutions – Balzers Industrial Solutions | Bingen


Customer Relationship Management (CRM) Manager (m/f) global

The Customer Relationship Management (CRM) Manager (m/f) will primarily be responsible supporting and managing globally service levels for the CRM application and all linked tools (i.e. interfaces, lime survey). In this role you will also consult the business in revising processes and ensuring CRM functionalities meeting the requirements of the Global Sales Process.

The role will report to the Global Business Process Manager Sales of Oerlikon Balzers Industrial Solutions.



  • Providing 1st level support to all user of our Customer Relationship Management (CRM) application globally
  • Coordinating 2nd Level Support with internal and external resources
  • Reviewing and evaluating new requirements of the sales team for reports/ analyses and CRM functionalities
  • Consulting internal costumers with implementing processes
  • Driving future CRM developments to enhance the global sales process
  • Conducting CRM user trainings sales inside and field sales as well as Product Management and Quality Organization globally


We expect

  • University or related degree in economics or equivalent education
  • Business and / or IT consulting experience would be beneficial
  • Substantial experience with CRM systems, possibly in defining and designing of Sales Processes and related IT applications
  • Good understanding of corporate IT landscapes;
  • Excellent communication and influencing skills in order to drive change into the organization
  • Strategic thinker with a global view, combined with a track record of Project Management skills
  • Result oriented self-reliant working style
  • Fluent in written and spoken English is a must, other languages (e.g. German, French, Spanish) will be a plus
  • Comfortable working in an inter cultural environment and open to travel globally


We offer

  • A place among a workforce of motivated, creative and well-trained people with a high degree of initiative
  • Working with Management Team Members on a global level
  • The professional advantages of an environment that supports your development and recognizes your achievements


The location of this role is based in one of our sites in Europe.


Can you identify with this position and are you looking for a new challenge? Then we are eager to meet you! Please apply online.


About us

Oerlikon is a leading global technology Group providing marketleading technologies and services. Oerlikon has around 15 000 employees at over 180 locations in 37 countries and sales of CHF 2 847 million in 2017. The Group is structured in three Segments: Surface Solutions, Manmade Fibers and Drive Systems, each operating under their own well-established brands and with their own market-specific strategies. It has a long-standing presence in Asia, particularly in the emerging markets of China and India, a strong foundation in Europe and serves the most important markets in the Americas. In 2017, the Group continued to invest 4 % of its annual total sales in R&D, corresponding to CHF 107 million, and filed 91 patents worldwide.


Oerlikon Balzers is one of the world’s leading suppliers of surface technologies that significantly improve the performance and durability of precision components as well as tools for the metal and plastics processing industries. Oerlikon Balzers operates a dynamically growing network of more than 100 coating centres in 35 countries in Europe, the Americas and Asia. Join us and become a part of our future oriented, international team.

Advertised Since
Martin Huber
Executive Recruiter
P: +49 6142 6033 103
Import as VCF

With your application you agree that your personal data for the purpose of personnel planning and the development of your career will be used by a third party employed by the OC Oerlikon Corporation. In line with the usage of these data access is granted for a third party outside the area of validity of the EG directive. We will take care that your rights according to EG guidelines will be granted within such a further use. Hereby we inform you that you have the right/request of information about the further use as well as about content and structuring of your personal data. You can recall your agreement at any time.

Contact us