Vacancies IT Systems Support Specialist
Surface Solutions Segment | Charlotte


IT Systems Support Specialist


Oerlikon is a leading global technology Group, with a clear strategy of becoming a global powerhouse in surface solutions, advanced materials and materials processing. The Group is committed to investing in value-bringing technologies that provide customers with lighter, more durable materials that are able to increase performance improve efficiency and reduce the use of scarce resources. A Swiss company with over 100 years of tradition, Oerlikon has a global footprint of over 13,500 employees at more than 170 locations in 37 countries.


The Surface Solutions Segment of the Oerlikon Group includes the two brands Oerlikon Balzers and Oerlikon Metco. Oerlikon Balzers is one of the world’s leading suppliers of surface technologies that significantly improve the performance and durability of precision components as well as tools for the metal and plastics processing industries. Oerlikon Metco enhances surfaces with coating solutions and equipment. The Surface Solutions Segment operates a dynamically growing network of currently more than 145 facilities with over 140 coating centers in 36 countries.


The company has expanded into Additive Manufacturing (AM) and is setting up Green-field manufacturing facilities in Huntersville/NC and Plymouth/MI in addition to the acquisition of existing AM facilities in Germany and the US. A major AM technology hub of the company has also been established in Munich/Germany.


Oerlikon AM, a new addition to the Surface Solutions Segment, is targeting to serve industries such as aviation, medical, automotive, industrial and other specialized markets.Join us and become a part of our fu­tu­re oriented, international team!



This position is responsible to make sure IT systems are available for smooth running of business operations at both the sites. This person serves as a go-to person for the business users at these sites for all the first level support needs related to desktop/laptop, email, Skype for Business phone system, printers, server, LAN/WAN, mobile phones and such. This role calls for high focus on the customer service, passion and urgency to resolve end-user issues. In addition, this person serves as a systems and network technical resource for production systems ensuring that strict network and systems technical performance specifications are met or exceeded.  This resource will also function as team member in the Americas Regional IT organization.


Additional Responsibilities

  • Responsible for supporting LAN/WAN physical infrastructure and associated data communications network issues.  This includes trouble-shooting network hardware and communication problems related to WAN connectivity.
  • Responsible for assisting with problem determination, troubleshooting of servers, storage, printers, Skype for Business phone systems, VPN and any other special IT equipment.
  • Manage customer expectations by providing and maintaining positive customer support 24/7.
  • Assist the senior IT staff with monitoring and maintenance of the Microsoft Exchange environment including Active Directory maintenance, Microsoft Office and associated business software package installations.


We expect

  • Bachelor’s Degree in Computer Science or related discipline.
  • MCSE (Microsoft Certified systems engineer), CCNA (Cisco Certified Network Associate) or similar certification preferred, but not required.
  • Experience/exposure to tech support, LAN/WAN, MS Servers and phone systems.
  • Experience/Knowledge in the field of network systems administration based on TCP/IP and IP switches/routers, VPNs and Firewalls, Wireless access points, Data/Voice communications
  • Experience/knowledge in MS Windows based Servers(Physical and Virtual)
  • Experience/Knowledge with MS SharePoint
  • Experience/Knowledge with Active Directory and MS Exchange
  • Experience/Exposure to MS Office 2010 and Windows 7,8 and 10 desktop systems knowledge for integration and standardization purposes (i.e. desktop group policies, configuration, image/RIS preparation)
  • Experience/Knowledge with MS SQL Databases
  • Excellent understanding/exposure to AI, Machine Learning, Big Data and IoT technologies.
  • Self-motivated, with good organizational skills, and ability to prioritize.
  • Must have the ability to communicate effectively with both technical and non-technical teammates, clients, and superiors.
  • Strong multi-tasking and organizational skills required.
  • Must have the ability to work well under time constraints in a fast paced environment and to analyze solutions from a cost, technical, or functional perspective.
  • Individual should possess the ability to learn quickly and adapt to changing priorities required.
  • Must have the ability to work in comfortably as part of a team but able to take the lead in resolving systems issues. 
  • Must be service-oriented, results driven.


We offer

  • A unique opportunity to work in a start-up within a world class organization
  • Being part of the industrialization of additive manufacturing, which has never been done before
  • Ability to have an immediate impact on the business unit
  • Ability to shape the culture of Oerlikon Additive Manufacturing
  • Strong compensation and benefit package


About us

Oerlikon is a leading global technology Group, with a clear strategy of becoming a global powerhouse in Surface Solutions, advanced materials and materials processing. The Group is committed to investing in value-bringing technologies that provide customers with lighter, more durable materials that are able to increase performance, improve efficiency and reduce the use of scarce resources. A Swiss company with over 100 years of tradition, Oerlikon has a global footprint of over 15 000 employees at 186 locations in 37 countries and sales of CHF 2.85 billion. Sustaining growth and improving profitability in 2018: order intake to increase up to CHF 3.4 billion, sales to around CHF 3.2 billion, and the EBITDA margin to improve to around 15 % (after investments). *CA

Oerlikon AM is spearheading the revolution that is Additive Manufacturing. We have gathered together a dynamic team with deep industrial knowledge, backed with state of the art facilities worldwide, built specifically for AM. We can provide AM solutions in metal alloys, ceramics and plastic materials. We can support our own AM printing capability with our own metal powder production, research and development, component design, application engineering and finishing. We are pioneering AM for all scales of manufacture from 1 part to series production runs lasting decades, and across all industries.. Join us and become a part of our future oriented, international team!

We have a great benefits package including medical insurance, dental and vision, tuition reimbursement, health and wellness benefits, retirement security contribution and 401(K). If you want to operate in a business environment that gives you the freedom to imagine what is possible - please send us your application!

Statement of Equal Opportunity/Affirmative Action: Oerlikon AM is an equal opportunity/affirmative action employer. It is the policy of Oerlikon AM to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status. Oerlikon AM is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of our company to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed. Further, it is our policy to provide reasonable accommodation for religious observers.

The policy applies to all employment practices and actions. It includes, but is not
limited to, recruitment, job application process, examination and testing, hiring,
training, disciplinary actions, rate of pay or other compensation, advancement,
classification, transfer, reassignment and promotions. If you require an accommodation during the application process or for issues concerning Affirmative Action/Equal Employment Opportunity please contact Human Resources.




Advertised Since
Tewanna Banks
Import as VCF

With your application you agree that your personal data for the purpose of personnel planning and the development of your career will be used by a third party employed by the OC Oerlikon Corporation. In line with the usage of these data access is granted for a third party outside the area of validity of the EG directive. We will take care that your rights according to EG guidelines will be granted within such a further use. Hereby we inform you that you have the right/request of information about the further use as well as about content and structuring of your personal data. You can recall your agreement at any time.

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