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Vacancies Customer Service Representative (CSR)
Surface Solutions Segment | Charlotte

Customer Service Representative (CSR)

Oerlikon is a leading high-tech industrial group specialising in the machine and plant engineering. The Company is a provider of innovative industrial solutions and cutting-edge technologies for manmade fibres manufacturing, drive systems, surface solutions and advanced nanotechnology. A Swiss company with a tradition going back over 100 years, Oerlikon is a global player with around 14 000 employees at over 170 locations in 35 countries and proforma sales of CHF 2.3 billion in 2016. The Company invested in 2016 CHF 94 million in R&D, with over 1200 specialists working on future products and services. In most areas, the operative businesses rank either first or second in their respective global markets

 

The new Oerlikon Surface Solutions Segment has around 6,500 employees worldwide, operates over 145 service and production centers among some 150 sites, and was responsible for 53% of group sales in 2016.  The surface solution segment is divided into four business units, Tooling, Automotive, Aero and Energy and the newly formed Additive Manufacturing.  The Tooling (formerly Balzers) and Aero and Energy (formerly Metco) business units have been at the forefront of the development of pioneering coating technologies for decades.  The newest business unit, Oerlikon Additive Manufacturing, is an end to end Additive Manufacturing solutions provider, with powder production, design and applications engineering, printing solutions, and post processing solutions including heat treatment and coatings.  Oerlikon Additive Manufacturing has R&D Centers and Production Facilities in the US and EU.

 

Responsibilities

  • Create and maintain customer data in SAP, such as creating customer masters, maintaining customer information, and documenting special customer requirements. 

 

  • Assist in obtaining necessary documentation from customers. 

 

  • Coordinate completion of customer surveys and other requests. 

 

  • Enter new orders in SAP. 

 

  • Support Program Managers in troubleshooting issues as orders are processed throughout the order management lifecycle.

 

  • Support quote/proposal efforts, contract review, order entry, order processing, order shipment and tracking as necessary.

 

  • Address customer complaints, take ownership of problems that arise and follow through to ensure that corrective action is taken.  Investigate root cause and long-term correction action when required. 

 

  • Work to improve systems, procedures and processes on a continual basis keeping the customer first.

 

  • Ensure adherence to export regulations.

 

  • Process invoices and credit card billings.

 

  • Work closely within the department and other functions to ensure efficient use of resources in support of sales and profitability goals.

 

  • Support weekly and monthly metric reporting and forecasting.

 

  • Perform other duties as required.

 

We expect

  • SAP experience required.

 

  • Knowledge of Windows, Word, Excel.

 

  • Ability to remain focused, positive and flexible in a fast-paced enviroment.

 

  • Solid interpersonal skills are required.

 

  • Ability to work in a team environment.

 

We offer

  • Competitive Base Salary + Commission

 

  • Start up environment geared towards entrepreneurial outlook/views

 

  • Fantastic health, dental, vision and 401k benefits

 

  • The opportunity to bring a new technology to production and impact the manufacturing sector in a positive way that has not been done before

 

More About us

Oerlikon is a leading global technology Group, with a clear strategy of becoming a global powerhouse in Surface Solutions, advanced materials and materials processing. The Group is committed to investing in value-bringing technologies that provide customers with lighter, more durable materials that are able to increase performance, improve efficiency and reduce the use of scarce resources. A Swiss company with over 100 years of tradition, Oerlikon has a global footprint of over 15 000 employees at 186 locations in 37 countries and sales of CHF 2.85 billion. Sustaining growth and improving profitability in 2018: order intake to increase up to CHF 3.4 billion, sales to around CHF 3.2 billion, and the EBITDA margin to improve to around 15 % (after investments). *CA

Oerlikon AM is spearheading the revolution that is Additive Manufacturing. We have gathered together a dynamic team with deep industrial knowledge, backed with state of the art facilities worldwide, built specifically for AM. We can provide AM solutions in metal alloys, ceramics and plastic materials. We can support our own AM printing capability with our own metal powder production, research and development, component design, application engineering and finishing. We are pioneering AM for all scales of manufacture from 1 part to series production runs lasting decades, and across all industries.. Join us and become a part of our future oriented, international team!

We have a great benefits package including medical insurance, dental and vision, tuition reimbursement, health and wellness benefits, retirement security contribution and 401(K). If you want to operate in a business environment that gives you the freedom to imagine what is possible - please send us your application!

Statement of Equal Opportunity/Affirmative Action: Oerlikon AM is an equal opportunity/affirmative action employer. It is the policy of Oerlikon AM to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status. Oerlikon AM is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of our company to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed. Further, it is our policy to provide reasonable accommodation for religious observers.

The policy applies to all employment practices and actions. It includes, but is not
limited to, recruitment, job application process, examination and testing, hiring,
training, disciplinary actions, rate of pay or other compensation, advancement,
classification, transfer, reassignment and promotions. If you require an accommodation during the application process or for issues concerning Affirmative Action/Equal Employment Opportunity please contact Human Resources.

*CA

Advertised Since
08/18
Tewanna Banks
Import as VCF

With your application you agree that your personal data for the purpose of personnel planning and the development of your career will be used by a third party employed by the OC Oerlikon Corporation. In line with the usage of these data access is granted for a third party outside the area of validity of the EG directive. We will take care that your rights according to EG guidelines will be granted within such a further use. Hereby we inform you that you have the right/request of information about the further use as well as about content and structuring of your personal data. You can recall your agreement at any time.

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