Whether you are an end-user of our products or an OEM, you integrate them into your systems and market them: we are prepared to work with you in any way you wish and to support you with our global service.
To be able to do this, we constantly refine and improve the types of service that we offer, which include:
Maintenance, repair and overhaul of all products in direct cooperation with our development and manufacturing divisions
Continuous training of our staff and auditing of our shops to ensure adherence to our high standards by our employees worldwide, and in order to keep improving our procedures
Defining and providing of exchange parts and wear parts so as to be able to ensure their ready availability in your area, from a nearby warehouse backed by our ability to ship any of more than 95% of all parts from our main warehouse in Cologne within 24 hours
Planning and structuring of pools of available exchange parts and backup pumps
Expansion of our service network through continuous enlargement of our field and in-house service operation
Development of new service products to meet your needs, e.g., through customized service contracts for inspection and maintenance of your processes and equipment
Worldwide service coordination for multinational customers