oerlikon

For customers who have a significant base of vacuum pumps installed, this involved identifying the actual need for service and maintenance using a customer-specific analysis. The result is that customers receive a maintenance package tailored to their needs, which may also include the maintenance of third-party products.

Increased investment and innovation in tailored after-sales services and training led to excellent results in the second half of the year. We were able to agree longterm contracts with big-name clients such as Seagate (storage media), Osram and Sylvania (lighting systems) and ABC Fuel (automotive).

The sales and service support in the growth market of Asia was also expanded by the addition of new maintenance lines in China, Taiwan, Japan and Korea as well as the opening of a service center in India. The creation of a new competence center for cryotechnology in Dresden (Germany) enabled us to provide a location close to the customer with a comprehensive service range. With 23 service locations of its own as well as a network of qualified agents, Oerlikon Leybold Vacuum currently has access to the world’s largest sales and advice network in this sector.

Milestones in 2006

• Introduction of the Customer Care Program and its first successes in contractual agreements with big-name clients
  
  
• Expansion of service competence in Asia through additional capacity and locations
  
  
• New competence center for cryotechnology in Dresden with proximity to key customers and comprehensive services

Outlook

Oerlikon expects the service business to continue to grow in 2007. We aim to win new customers through increased sales campaigns and by adding service for third-party products to our range.

High level of utilization and efficiency in the production sites

Operational Excellence
In 2006, Oerlikon Leybold Vacuum introduced a cost reduction program under the name of “Operational Excellence”, which also included a reorganization of its manufacturing and led to a considerably improved level of utilization and efficiency of all production sites.